Shipping & Returns
Learn about delivery, exchange requests, and our policy: All sales are final. No refunds, except where required by law.
Last updated: November 2026
Shipping Information
Order Processing
Orders are usually processed within 1-3 business days. During launches, holidays, or promotions, processing may take slightly longer.
Estimated Delivery
Domestic orders typically arrive within 2-5 business days after dispatch. International delivery timelines vary by destination and customs processing.
Shipping Cost
Shipping is CAD $20, or free when your merchandise subtotal after discounts is CAD $300 or more, before tax.
Tracking Updates
Once your order ships, you receive a tracking update by email. If tracking does not update for over 48 hours, contact our support team.
Returns & Refunds
Exchange Requests
Contact customer support about exchange eligibility. All sales are final. No refunds, except where required by law.
Item Condition
Items must be unused, unwashed, and returned with original tags and packaging. Items that show signs of wear cannot be approved.
Non-returnable Items
Customized pieces, altered items, and final-sale products are non-returnable unless they arrive damaged or incorrect.
No Refunds
All sales are final. No refunds, except where required by law. Your statutory rights remain unaffected.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, incorrect, or incomplete, contact us within 24 hours of delivery with your order number and clear photos of the issue.
Contact Customer Care
- Email our support team with your order number and details of your concern or exchange request.
- Attach photos if the item is damaged or incorrect.
- Our team will review your request and explain the available next steps.
